Warranty Guarantee

Our goal is to design & introduce high quality, affordable men's jewellery to the Australian market. You can expect from us:

1. Lifetime Guarantee - If your jewellery damages, breaks, or fades during normal wear, the Lifetime Guarantee allows our customers a one-time replacement of the piece free of charge.

2. 100% Money Back Guarantee - We are so confident in our products and services that we offer your money back if you are not completely satisfied with your product.

3. Fast Shipping - We use Sendle, a trackable service to deliver our products to our customers quickly and safely.

4. Hassle Free Returns - If you've ordered the wrong item, size, or it's just not up to your standards, we make the return process easy and simple for you. Please see our returns page here.

 

FAQ

Are our pieces 100% solid gold or gold plated?

INCANTO L.A. is committed to providing the highest standard of jewellery at affordable prices. Therefore, we only use the highest gold plating processes available today. All of our pieces are PVD plated in 18k gold over 5 times, making our pieces last longer and shine brighter than any other gold plated piece you may have previously owned.

Will the gold plating on our pieces fade over time?

All pieces are gold PVD plated over 5 times to ensure that the plating does not wear off over time. With proper care, our jewellery is expected to last 2 years. For more information on how to take proper care of your jewellery, you may visit our Craftsmanship & Maintenance page. 

Will I be able to shower without our pieces fading or changing colour?

Incanto pieces are not 100% solid gold and therefore must be carefully maintained by avoiding harsh conditions. Although our 5 times gold PVD plating process is the best around, we suggest you to NOT wear our jewellery pieces when you are showering, bathing, swimming, or during sports in order to prolong the lifetime of your jewellery. 

In the rare case that your jewellery piece does start to fade or change colour, please Contact Us immediately so we can help replace or exchange your piece of equal or lesser value. 

Does INCANTO L.A. offer a lifetime guarantee?

We are committed to providing the highest standard of jewellery – which is why we offer a Lifetime Guarantee for all purchases. If your product damages, fades, or stops working under normal wear, the Guarantee entitles you to a one-time replacement of the piece - free of charge. This Warranty is voided on any user damage issues (ie: scratches, accidental breakage, water damage). If for any reason we no longer carry the item, you are permitted to exchange your piece for another of equal or lesser value.

Contact Us 

If you have any questions please feel free to email us incanto.losangeles@gmail.com or use our messenger chat here.